Some of these deals were limited time offers that were only active for a weekend or so, I do feel bad you were not able to take advantage of these deals. many of the grandfathered plan owners are happy with what they have.
T MOBILE 4 LINES FREE
but at least you didn’t pass on the awesome promotions T-Mobile gave as I stated previously, there were a host of promotions and deals for existing customers (Free phones and tablets, free data lines, free voice lines). And with those free lines you had a choice of voice or data lines And an option of free phones too!!!!!! I passed on the free phones cause I didn’t have the money for the taxes.
I hope someone in management and customer retention reads this because T-Mobile overall does great work in the industry but this is a major slap in the That’s a really good deal. If you can afford to shave $20 off your new clients then you can offer the discount to your current customers. It is the same plan but I am paying $20/month or $240/year more than the new customers. I currently have the Magneta Plan of 4 lines for $160 with taxes and fees included. No mention of any credits or this promo existing after X amount of months. It comes down to $140 per month with taxes and fees included.
New customers are able to get the Magneta Plan of get 3 lines and get the 4th for free. I think FTC regulations require they keep copies of their ads for so many years so they should have these ads on file for review. They have added "new customers" only to their website and fine print since this summer. It looks like my attempt thus far was to have T-Mobile clarify that their promo was misleading. I have expressed this to customer service and I have attempted to escalate this. I feel like the "old" are its cash cow now. It seems that T-Mobile has been focused on high user growth than being fair to their existing customer base who joined when their CEO, John Legere, began his Uncarrier change. That couldn't be helped because they were loyal. I remember in the past when old, loyal customers had grandfathered plans that were spectacular. New T-Mobile Clients have CHEAPER plans than us.
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